Item: FNB (First National Bank)
Rating: 1
Author: Era Z

FNB (First National Bank)'s replyOfficial

21 Oct 2019, 08:34

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply21 Oct 2019, 08:34

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints Team

***

EZ

Era Z's updateReviewer Update

21 Oct 2019, 11:59

Apologies is all they do, but they never rectify their mistakes. So please STFU

EZ

Era Z's update21 Oct 2019, 11:59

Reviewer Update

Apologies is all they do, but they never rectify their mistakes. So please STFU

EZ

Era Z's updateReviewer Update

21 Oct 2019, 12:12

I never agreed to a set-off deduction, and I never consented to have my account double deducted and money to be taken besides the R1200.00 which was agreed with with the consultant telephonically on the 5th and the 7th of October 2019. All calls are recorded for quality and assured purposes so thus I would like FNB to listen to their consultant/s. The R1200.00 was supposed to be the last payment and with that a paid up letter would have been requested after the last deduction, however these ignoramus fools decided to do a set off for an amount which I did not even owe, now I have to lose a day's work to get this rectified. On its website, the ombudsman for banking services explains that for loans entered into after June 1, 2007, the National Credit Act (NCA) prohibits the banks from inserting a set-off clause in their contracts and from debiting an account for a loan repayment unless the customer has agreed beforehand that the account can be debited. I never agreed to the set-off and never agreed for an amount other than the R1200.00 to be deducted which was suppose to be the settlement amount as per your employee/s. So I would prefer it that you proceed in doing a reversal today and to provide me with a paid up letter to my email address ***, should this not be done then I will have to escalate the matter to the banking ombudsman.

EZ

Era Z's update21 Oct 2019, 12:12

Reviewer Update

I never agreed to a set-off deduction, and I never consented to have my account double deducted and money to be taken besides the R1200.00 which was agreed with with the consultant telephonically on the 5th and the 7th of October 2019. All calls are recorded for quality and assured purposes so thus I would like FNB to listen to their consultant/s. The R1200.00 was supposed to be the last payment and with that a paid up letter would have been requested after the last deduction, however these ignoramus fools decided to do a set off for an amount which I did not even owe, now I have to lose a day's work to get this rectified. On its website, the ombudsman for banking services explains that for loans entered into after June 1, 2007, the National Credit Act (NCA) prohibits the banks from inserting a set-off clause in their contracts and from debiting an account for a loan repayment unless the customer has agreed beforehand that the account can be debited. I never agreed to the set-off and never agreed for an amount other than the R1200.00 to be deducted which was suppose to be the settlement amount as per your employee/s. So I would prefer it that you proceed in doing a reversal today and to provide me with a paid up letter to my email address ***, should this not be done then I will have to escalate the matter to the banking ombudsman.

Fnb junkest bank