FNB John Volmink A ****** who is trying to kill black owned businesses

I don't know where to report this racial incident that happened to me through one of FNB employees. My business account stopped working and when I called FNB I was told that someone had reported my account and they are waiting for an investigator to be assigned and that can take up to 5 working days and that once assigned to an investigator the investigator would call me and tell me what I need to submit. 7 days passed and no one called, I called again and was told John Volmink was handling my case and I was given an email address to send him an email which I did and he responded 3 days later after I sent a follow up email with 2 lines stating the amounts that were in question and to engage with SAPS. I was very confused by this response and called FNB to ask what this means they told me it means that I need to provide proof of payments for the 2 transactions and do an affidavit at the police station which I did and sent to John Volmink. Again, John Volmink did not respond. I had to send another follow-up email to ask if he received the documents I sent him, to which he again responded with 3 lines, saying it was my responsibility to investigate and he is terminating the relationship. I was very confused by this and I responded saying from the beginning he did not want to help me and just assumed that I was at fault from his first response he was not helpful at all and I had provided everything that is needed and had he investigated this person he would have seen that she does this to most businesses, he didn't respond to my email instead I got a call where he was basically shouting at me telling me not to tell him how to do his job and that "You people are all the same" and I asked what he meant by that and he told me he will make sure that my account is blocked forever and that I never bank with "his bank" again and then hung up the phone. I was very livid by this and called the bank trying to speak to someone higher than him and I was sent from pillar to post with my calls getting dropped while I'm still holding. I went to an FNB branch to see who could help; I was told that John Volmink is a known ****** who has closed many black business people's accounts; he does not investigate. He just terminates if the account belongs to a black person. They told me I was fighting a loosing battle and should just go to another bank and open an account there. Well I am not going to let John Volmink get away with ****** behavior, I am not just fighting for myself, I am fighting for the next black business that will get falsely accused and get shut down without any investigation.

I am truly disappointed in the fact that this man is allowed to do as he please and treats customers like they are not human.