FnB IVR of death

The New FNB IVR is so pathetic. The amount of procedure to get through to a person. Even when stating what you need assistance with you do not go through to the correct department.

I've used over 100 minutes today to try and purchase a device. The sales team was requested to call twice. I requested a manager twice and still no call back.

I went to the mall@carnival branch, and was advised I should call the sales team for further assistance. When calling in after many minutes I was advised the sales team does not take calls. I got through to connect and spoke to Anastasia, I clearly told her to please get someone from sales before transferring. She was so rude and ended up transferring anyway.

I then got stuck on their IVR of death, entering my I.D number over and over again. Still no help 300 rand airtime gone, and my 100 minutes from my contract sim also all done...