FNB - I've really had it with this bank.

I've made my decision and I'm going to switch banks and finally leave FNB. I've called in so many times, sent emails and chats on the FNB app and I've basically gotten no where. This is my issue.

1. In March I app**** for the Covid-19 cash relief, which got approved and I received a quote. To my surprise this was a loan for 3 months and I would pay it separately. On the App I declined the quote and a couple of days I received a notification that a Covid-19 account was added. 2. I then sent an email to FNB informing them of this and that they should cancel this account. The next day I received some money into my account with Reference Covid-19. I called in to clarity on this and someone was able to explain what the money was for. Throughout all of this there's no communication, things just get added on our account. 3. On the same call I was advised to apply for a payment arrangement, which I filled in the forms and sent through the email. No communication again, all I got was an automatic response. 4. I called in again and complained and I was advised to send an email to *** which I have sent. 5. On the 22nd of May I received an email l from a lady called Niresh (with Ref Number: ***) and she said it will take up to 72 hours to complete cancellation. Its been 6 days now and the Covid-19 account is still there and no one has tried to contact me. 6. On the email I sent for a payment arrangement, I still have not received any communication and its been 11 days now.

I've really had it with FNB! I'm moving all my accounts and home loan to another bank, FNB doesn't care about their customers.

FNB, how can we help you? More like, how can we NOT help you?