FNB it's time you sit down!

If I could give a lower rating I would. I got a Sim swap 3 days ago and was informed that my Sim would be activated in 4 hours. Day 3 and nothing still and upon revisiting the bank again, I was informed that FNB customer service ONLY works during office hours. Call ***.So your cellular service is part time? Is this in your agreements? 3 days for a Sim swap is a bit much. Do you understand that we run businesses from our phones? We are parents and all have responsibilities. This is beyond poor service. I think it's time I port. You should have just stuck to banking. Telecoms game is not to the ain't hearted. I think it's time to sit down.