Fnb it's not doing right to the customers while they are claiming to do the right thing

I have a problem with my bond money that I'm paying in advance, now its been a month still waiting for the answer of investigation, I have talk to all the consulted they don't have any answers for me when I ask them to tell the managers to talk to me they don't so I really don't know when I'm going to get any answer soon about my money, its very bed end they are lying to people end now they just hide behind covid 19 because when I say I want to go to the branch they told me that they are working from home so in other words I won't get any help soon please help me