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KB
Katlego B

1 reviews | Active since Sept 2018

06 Sept 2018, 10:21

FNB - ITEM PAID NO FUNDS "CHEQUE ACCOUNT" ****

Dear FNB,

I am Katlego Bokaba cheque account holder of FNB, I have been charged R120.00 for #ITEM PAID NO FUNDS 1 ITEMS ON 18/09/ 01. I need my money back as I had funds and my account "Cheque" lets me has a debit and balance the amount later. You make us pay for something that you said cheque account is suppose to do??? Why do we have cheque accounts then?????? Please return my money or I will move my account to a fear Bank that does not take our money for the service already paid for. You have become the worst Bank ever these days.... your charges are too much for nothing.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Sept 2018, 12:00
Official

Good day Katlego Bokaba,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

KB
Katlego B's update01 Oct 2018, 09:14
Reviewer Update
FNB - ITEM PAID NO FUNDS "CHEQUE ACCOUNT" **** >> Dear FNB, I am Katlego Bokaba cheque account holder of FNB, I have been charged R120.00 for #ITEM PAID NO FUNDS 1 ITEMS ON 27/09/ 01. I need my money back as I had funds and my account "Cheque" lets me has a debit and balance the amount later. You make us pay for something that you said cheque account is suppose to do??? Why do we have cheque accounts then?????? Please return my money or I will move my account to a fear Bank that does not take our money for the service already paid for. You have become the worst Bank ever these days.... your charges are too much for nothing. WHY DO YOU NOT PROCESS PAYMENTS IN TIME OR AT THE TIME OF PAYMENT ??? YOU WAIT SO THAT YOU CAN CHARGE US THE UNPAID PAYMENT FEE... Look here FNB you will make money the legit way not this way. You delay payments to and charge us money for YOUR OWN DELAY!!! I will not allow that with my money. PAY BACK MY R120.00.