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Melissa B

1 reviews | Active since Jun 2015

27 Jul 2018, 11:48

FNB ITC not udated since May 2018

I reported to FnB on the 6th of July that the temporary loan I took out in April and settled end May was still showing on my credit report and its more than 30 days after it has been settled and still showing as balance due. This is effecting me as It keeps showing up on my affordability summary. After complaining again on the 11th I was finally given a complaint number and was called that Saturday to tell me that they have done a manual update and that all will be rectified 10 business days from the date of my complaint it is now the 27th and still this amount is showing on my credit report as due ? I have had no further feedback from FNB. Its been 3 weeks since my initial complaint and still no resolution?

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jul 2018, 12:32
Official

Good Day Melissa ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Premier banking to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

MB
Melissa B's update03 Aug 2018, 06:24
Reviewer Update
It is now 7 days later after posting this I still not even been contacted by FNB , its been 2 months since my short term loan has been settled and still showing on my credit profile its a month later since I complained that its not updated and still no resolution !!
MB
Melissa B's update03 Aug 2018, 09:22
Reviewer Update
It is now a months since my initial complaint ans till no Feedback. My temperorary loan was paid up end May 2018 and still shows outstanding on my Credit report - Transunion. I have not been contacted again in this regard and being ignored completely .... so for the last two months I have an extra 8000 listed on my monthly expenses thats already paid up what is going on ? I was told on the 6th of this month a manual update was made and will be sorted withing 10 days its still not sorted out ?