FNB ITC Listings absolute chaos

Imagine, after a year of having a credit card you still had to fight with the bank to close it off on ITC and then they take a month to do so after several escalations and this credit card is one that you upgraded from, so why does it still exist on ITC at all?

Now, I left this bank for another and it has been three months since I closed off all my accounts including the upgraded to Credit Card, I find to my dismay, the credit card that I enjoyed having with them when I left is still listed as active on ITC.

When I enquire about this they respond that it had recently been closed and it would take 24hours to reflect on ITC, but with a previous enquire they said it takes 21 days, so 3 months later I am sure 21 days has passed and why all of a sudden did it go from 21 days to 24 hours. It simply hasn't been done in my opinion.

They really need to get their act together as I know of several individuals that have left the banks Private Banking Suite due to their inability to provide services that they committed to and out of pure frustration, as did I.