MJ
Mauritz J

1 reviews | Active since Jan 2012

27 May 2015, 12:20

FNB: It's better off being STEVE with Beep bank.

For all those people out there thinking that a business account will be opened within 24 to 48 hours after FNB has received the signed documents from you, THINK AGAIN. I opened a business account online on 13 May 2015. I uploaded all the documents the same day and received a reference number. After more then the promised 48 hours I called to enquire about the account. I mailed the documents again. I contacted my private banker who escalated the mater at the business bank division. Still no response. I contacted the business bank division. They escalated the mater. I was informed that somebody will contact me within 24 hours. That was a week ago. Nothing happens. It is now 14 day later, not the 24 to 48 hours as promised and you guessed it right - EMPTY PROMISES !!!! This mater has been escalated 4 time.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 May 2015, 12:46
Official
Hello Mauritz Johnson,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 691496.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)