FNB - Issues with NON AUTHORIZED revolving loan facility STILL ONGOING and more!

Well here we are again!

TWO issues. ONE STILL ON GOING!

I laid a complaint on here and within the FNB channels about a revolving loan facility that was added to my account,even though I never sent them the relevant documents,we never concluded the final parts of ' signing the contract' and oh, wait, AFTER I DECLINED THE OFFER WITH AN FNB REPRESENTATIVE! Well now I have a revolving loan facility on my account,with zero funds in it, that I can't close or have any rep close!! FNB F'd up and I was told that it shouldn't be on my profile to begin with! I will now take it further with the banking ombudsman..

SECOND Issue:

My smart device amount goes off on the 1st of every month. This month it went of on the 2nd and by that time I have transferred the remaining funds to account to pay for monthly expenses etc, NOT knowing that it hasn't gone off. I have since been STRUGGLING,since it failed, to get ANY assistance or straight answer from FNB staff,in order to pay or transfer the arrears amount over to FNB. 3 days later and no help. I go onto the banking app,speak to a rep,who basically passes the buck and give me the FNB Connect number, I phone them and I get either no assistance because you have HIGH CALL VOLUMES (those calls MUST be compliments,right guys?) or when I get put through to an agent,I get told that they can't assist or my favorite 'we don't know how to do our job' comment - OUR SYSTEM IS DOWN, OR, like the one this morning,after yet again being told ' I can't assist,OUR SYSTEM IS DOWN' - I'm told that I will be pit through to another agent directly to assist and GUESS WHAT...The call drops.... REALLY FNB?????? I'm trying to correct a mistake,seeing that my amount went off a day later,BUT it seems you don't want me to pay you your money....I NEED TO GET SOMEONE TO SEND ME THE BANKING DETAILS OR ASSIST WITH ME PAYING OVER THE ARREARS AMOUNT - That is NOT a difficult concept....

SO TO RECAP - STILL WAITING FOR FNB to remove an NON AUTHORIZED,NON FINALIZED,CANCELED APPLICATION revolving loan facility off of my account..It's STILL THERE AFTER TWO FNB reos told me it shouldn't have been added without doing the final two steps of financial affordability confirmation via payslips,or banking statements AND 'signing' the final agreement over the phone....

AND - just f'ing assist me with the steps to take or banking details to pay you an outstanding amount (3 days now) on my device,because the debit went off a day later..

JUST PLEASE SEND ME COMPETENT REPS TO DEAL WITH. Last one didn't do what we discussed..