SO
Sarah O
1 reviews | Active since Oct 2018
25 Sept 2019, 14:40
FNB issues
Absolutely dissatisfied!! I have been with FNB and been nothing but happy. My mom on the other hand has had constant problems, the Randridge mall branch failed to assist her twice when she went there for help regarding her app giving her problems. She now has the online pin that has been printed out and when she signs in with the correct pin, even if it only two attempts it blocks her. She hasn't even been able to use the app because it doesn't work.
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Replies (1)
FNB (First National Bank)'s replyOfficial
26 Sept 2019, 08:32Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Best regards,
FNB (First National Bank)'s reply26 Sept 2019, 08:32
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Best regards,