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ZY
Ziyanda Y

1 reviews | Active since Mar 2024

05 Jun 2024, 12:10

FNB issues

Good day,id like to share my experience with FNB today.First of all,on 2 June 2024 I received a deposit of R1500 into my account.On the same day I go to the ATM to withdraw and only R1390 was my limit,which I assumed was ok because they would have deducted my monthly aspire account fee of R110..Iv not made any withdrawals or purchases on my account since withdrawing the R1390 but to my surprise,I check my balance today on the app and it shows -R101.I then chat to Lungile just after 11am on the app to quiery this and she sends automated response that it's my monthly fee that was deducted but when I question why I have -R101,she then ignores me and doesn't reply.She did not end the chat but ignored me instead without helping me find out why my account is like that.I do not owe FNB any money for my account to be on (-)...I'm round about done with this bank,I'm up to my wits end My patience is being tested every month.

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Replies (1)
ZY
Ziyanda Y's update05 Jun 2024, 15:08
Reviewer Update
What is annoying about this is that I had R1500 in my account and the ATM only allowed me to withdraw R1390,so where is my R110 from the balance of R1500 on 2 June?Your chat agent(Sandile) says R110 was deducted 4 June yet FNB had my R110 on 2 June depriving me of making a full withdrawal.He then says I made a transaction of R370 to Hollywood bets which I did because I had R370 paid to me by SASSA and that was after midnight.I always check balances before making transactions.He says i had R268.81 instead of R370.*** coz the transaction would have said insufficient funds if I had less than R370.Regarless of whether this gets fixed or i remain ****med by FNB,I'm closing my account on Saturday because this thing is getting out of hand by FNB.