FNB issued reversal without approval causing "*****" flags.

FNB issued a reversal on a legitimate transcation. When I phoned to find out why or what happened all I get is "oh sorry our system is having 'technial issues' try again later".

The problem is the transaction had been successful and I see the reversal on the account AFTER goods delivered.

On asking for official correspondance that this was their error I got told to go to the bank itself (in a digital world no less).

being told that getting sent a "letter of confirmation that the bank made the error" is outside their "mandate" is ludicrous.

FNB is officially the worst bank I've ever dealt with.