FNB issue

This review is written due to extremely bad service in regards to an expired card. I started my enquiries on the 28th of April when I contacted FNB because my card had expired. Not only that due to a world pandemic I am in Sweden and have no chance of going back to SA at the moment. My card expired and I can no longer access my internet banking either. I was told to write to *** and they would help me to issue a new card. On the 7th of May, I wrote to them in regards to my situation and that I can't access my funds at all. I got a mail the same day that said "Thank you for contacting the Card Delivery Team, We acknowledge your email. Please note the Turn Around Time for this box is 48 Hours, For Instant assistance please make use of the Secure Chat functionality, VIA App or Online Banking."

I thought, "all good so far"...The day after I received another mail from Lebohang that stated "RE: Expired card - [External Email] [REF:***], Good day Please note that with regards to you getting a new card there are two options. International delivery International delivery which will cost you R700 for delivery. Send escalation to *** with the below details:"

I was quite impressed that I got a quick answer so I rep**** the same day that I opted for the R700 international delivery, and then nothing.... I resent my mail on the 10th of May and once again on the 13th of May and still nothing, no reply, no nothing..... I went to Sweden for brain surgery and are now stuck here with no funds and no way of accessing my banking. As a last resort, I am lodging this complaint to get someone to listen to me and assist me in the matter.

Regards, Gavin Stuart