1 reviews | Active since Apr 2017
FNB ***** issue
***** department *********** staff.
I had *****ulent activity on my card/account. Blocked the card immediately and went to bank and reported the activity immediately. Up till now there has not been a si gke call or any form of communication.
The sad part is the bank released the funds/transactions a week later with the 'investigation' still pending.
I suspect it might have been from two online orders I placed, but to be confirmed.
I went to a branch and enquired and the only feedback I received from the ***** department was that they are still busy investigating.
Firstly, I don't understand if they busy investigating ***** why will they release the funds in question.
Secondly their waiting/turn around time is mind blowing.
Thirdly, the two online orders needs to be refunded and because the card is blocked they can't seem to find the 'money' of the refunds that were issued. Now I need to fill in dispute forms which has a turn around time of 45 working days.
This is my first real issue since I have been banking with FNB, but after seeing the poor customer service with such an incident it be necessary to change to another bank where your hard earn money is safer.
Your team that handles this told me they can not see any of the two amounts that were refunded. I have the proof of the refunds and there for need a competent person to handle this matter without delays.
Your team that handles this told me they can not see any of the two amounts that were refunded. I have the proof of the refunds and there for need a competent person to handle this matter without delays.
So much for protecting a client's hard earned money.
So much for protecting a client's hard earned money.