FNB isn't here to "help you"

I sent a declaration to FNB client services on the 23rd of April as requested and i was told it would take 5-9 business days to sort it out. This declaration was for a stokvel account in order to grant our treasurer access to the bank statements without having the 3 original members who opened the account, there with her all the time. Our investment needs the recent bank statements before we can continue with our next step for this year. group My service request number is 1- ********** 734. I have been really disappointed with the service