FNB /Islamic Term Deposit

I had sent the following email to FNB.

Please see attached. My FNB Islamic Term Deposit which matured on 25 November 2020 was in excess of R79000. I attempted to withdraw R25000 on 25 November. Please see attached error message. I had called in FNB on 26 November stating that I require R25000 from my Islamic Term Deposit. They had stated that since I had missed the maturity date which was the day before they have to close the account and pay the entire amount directly into my cheque account.

This has been done since I required my R25000.

Ebucks Issue I have now noticed that I am now on 10500 ebucks points due to my Islamic Term Deposit account being closed. Had I still had my Islamic Term Deposit account open I would have withdrawn R25000 and still had in excess of R40500 balance gaining me my 1500 Ebucks points thus taking me to 12000 which changes from level 4 to level 5.

The reason my account was closed was due to FNB Technical issue and not any fault of mine. Please liaise with Ebucks to apply an additional 1500 ebucks points thus moving me from level 4 to level 5.