FNB Islamic Homeloan Horrific Service

I sent through my application for a home loan on the 13 OCT and received no response after sending approximately 2 follow up mails to Shakir Sallie. None the less i kept calling the fnb islamic call center for feedback then the home loans department then FNB wealth and i kept being pushed from pillar to post with no help. finaly i get through to kekewe a personal banking whom finally gets my application vetted. i then call once again after completing the pre agreement home loan application. i then send the documents to Abdullah adams Dennis Meyer, hlapps and Shakir Sallie because i dont know who to speak to anymore. i call the callcenter and get through to Raeesah who then tells me about an assessor that must come out. but i already have a pre agreement signed as an assessor has already come out. then im told call homeloans and waste money holding on because a consultant doesnt know how to find my application and i get sent back to islamic. i get through to shinowaaz (might be incorrect name) who says his going to transfer me to homeloans who can assist and the line cuts. I NEED HELP! from the 13-10-2015 to the 17/11/2015 and i am still waiting for some one that knows the process!