GL
Godfrey L
1 reviews | Active since Jun 2019
05 Aug 2022, 09:59
FNB is Worst Bank ever
This morning I went to go withdraw money from FNB Newmarket in Alberton from an Ewallet that was sent to me,when I got to the ATM it only took out R100 I needed R600 for an emergency that I have,called the lady that works at the bank immediately after trying to withdraw,and the atm went on Recovery Mode,so now when the custodian checks she says there is no money stuck in the ATM,now I have to wait 3 working days for it to be investigated I can't take my son to the Dr because I have to wait 3 days,I'm not happy with FNB,this is such inconvenience
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Replies (3)0
Replies (3)GL
Godfrey L's updateReviewer Update
05 Aug 2022, 11:11I'm sitting in the car with my Sick son waiting for it to be resolved as that was the last money I had.
GL
Godfrey L's update05 Aug 2022, 11:11
Reviewer Update
I'm sitting in the car with my Sick son waiting for it to be resolved as that was the last money I had.
GL
Godfrey L's updateReviewer Update
05 Aug 2022, 12:34I am still waiting no feedback
GL
Godfrey L's update05 Aug 2022, 12:34
Reviewer Update
I am still waiting no feedback
GL
Godfrey L's updateReviewer Update
05 Aug 2022, 14:01I just feel that it is unfair that now I have to wait 3 to 5 working days to get my money from FNB,now I cannot take my son to Dr,be cause FNB DOES NOT WANT TO REFUND MY MONEY,I HONESTLY WOULD NOT RECOMMEND ANYONE TO USE FNB,THEY DO NOT CARE ABOUT THEIR CUSTOMERS,I EXPLAINED THAT I HAVE AN EMERGENCY I AM BEING TOLD I HAVE TO WAIT 3 TO 5 WORKING DAYS,THIS IS NOT ON,I GOT SEND THIS MESSAGE Dear Valued Customer
Your High Priority Complaint Reference Number ***NF been assigned to a Service Resolution Consultant in Customer Resolution Centre.
An investigation into your matter will now be initiated and we will be in-touch with you SHORTLY.I WENT BACK TO THE BRANCH AND CALLED THEM IM TOLD MY INVESTIGATION IT'S STILL OPEN THEY HAVE NT ATTENDED TO IT, AND THAT I HAVE TO WAIT 3 TO 5 WORKING DAYS, WHAT IS THE DEFINITION OF SHORTLY I'M SO NOT IMPRESSED WITH FNB RIGHT NOW,AND TO THINK I WAS CONSIDERING MOVING ALL MY ASSETS TO THEM,I VE DECIDED NOT TO AFTER TODAY.
Your High Priority Complaint Reference Number ***NF been assigned to a Service Resolution Consultant in Customer Resolution Centre.
An investigation into your matter will now be initiated and we will be in-touch with you SHORTLY.I WENT BACK TO THE BRANCH AND CALLED THEM IM TOLD MY INVESTIGATION IT'S STILL OPEN THEY HAVE NT ATTENDED TO IT, AND THAT I HAVE TO WAIT 3 TO 5 WORKING DAYS, WHAT IS THE DEFINITION OF SHORTLY I'M SO NOT IMPRESSED WITH FNB RIGHT NOW,AND TO THINK I WAS CONSIDERING MOVING ALL MY ASSETS TO THEM,I VE DECIDED NOT TO AFTER TODAY.
GL
Godfrey L's update05 Aug 2022, 14:01
Reviewer Update
I just feel that it is unfair that now I have to wait 3 to 5 working days to get my money from FNB,now I cannot take my son to Dr,be cause FNB DOES NOT WANT TO REFUND MY MONEY,I HONESTLY WOULD NOT RECOMMEND ANYONE TO USE FNB,THEY DO NOT CARE ABOUT THEIR CUSTOMERS,I EXPLAINED THAT I HAVE AN EMERGENCY I AM BEING TOLD I HAVE TO WAIT 3 TO 5 WORKING DAYS,THIS IS NOT ON,I GOT SEND THIS MESSAGE Dear Valued Customer
Your High Priority Complaint Reference Number ***NF been assigned to a Service Resolution Consultant in Customer Resolution Centre.
An investigation into your matter will now be initiated and we will be in-touch with you SHORTLY.I WENT BACK TO THE BRANCH AND CALLED THEM IM TOLD MY INVESTIGATION IT'S STILL OPEN THEY HAVE NT ATTENDED TO IT, AND THAT I HAVE TO WAIT 3 TO 5 WORKING DAYS, WHAT IS THE DEFINITION OF SHORTLY I'M SO NOT IMPRESSED WITH FNB RIGHT NOW,AND TO THINK I WAS CONSIDERING MOVING ALL MY ASSETS TO THEM,I VE DECIDED NOT TO AFTER TODAY.
Your High Priority Complaint Reference Number ***NF been assigned to a Service Resolution Consultant in Customer Resolution Centre.
An investigation into your matter will now be initiated and we will be in-touch with you SHORTLY.I WENT BACK TO THE BRANCH AND CALLED THEM IM TOLD MY INVESTIGATION IT'S STILL OPEN THEY HAVE NT ATTENDED TO IT, AND THAT I HAVE TO WAIT 3 TO 5 WORKING DAYS, WHAT IS THE DEFINITION OF SHORTLY I'M SO NOT IMPRESSED WITH FNB RIGHT NOW,AND TO THINK I WAS CONSIDERING MOVING ALL MY ASSETS TO THEM,I VE DECIDED NOT TO AFTER TODAY.