Fnb is wasting my time

Item: FNB (First National Bank)
Rating: 1
Author: Duke A

I app**** for a pension backed loan from fnb on the 09/11/2019, the 1st communication i got from fnb was on 15/01/2020 stating that there is outstanding documents everything was sent through, i constantly followed up to find out they need more documents which was sent through then on 21/01/2020 doc's was sent through again then not long after that i recieve an sms to say my application is unsuccessful without reason. I am very upset with fnb and if they cant assist in this matter after its been longer than 3 months then im closing my accounts with fnb

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

22 Jan 2020, 12:23

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply22 Jan 2020, 12:23

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

Duke A's updateReviewer Update

22 Jan 2020, 14:53

So someone from fnb contacted me saying my application was unsuccessful due to my credit score, but i dont have any accounts with anyone so my credit score cant be bad, fnb just doesnt want to help so i will be closing my accounts with this useless bank and will tell everyone i know to do the same

Duke A's update22 Jan 2020, 14:53

Reviewer Update