FNB IS VERY UNPROFESSIONAL...I WOULDN'T RECOMEND IT TO ANYONE

I am writing this review as heartbroken as I am and very much exhausted of running around to the branche and making non stop calls to the ***** line, writing emails from last year November but getting no responses at all...I'm starting to even think that the so called investigator does not exist. He cannot be found on their watsapp group that they have at fnb because he never responds as the Teller told me.

Last year in November some money came into my account and blocked along the money I already had in my account. I saw a massage in the app stating that the was an investigation towards my account...let alone I didn't recieve a call from the bank to atleast ask if I received some cash and if It was a mistake "which it was" and if I could just reverse it...but they instead just froze everything and no email up until I called and the ***** line and was told an investigator was handling my case. I emailed the investigator and explained that I didn't know where that money came from and that I give them permission to reverse it. But he never responded...I was even advised by the teller to go make an affidavit and send it to that email which I did but to my surprise I saw a massage the next in my app stating that my investigation was finalised, but I never got an email of what was next because the money is still there and frozen with my money in there.

This happened in November the 25th...I was putting money together for December for my kids...I didn't think this issue will take a long time to be resolved and I kept borrowing money from people so that I can buy food and clothes for my kids and to survive the festive..and I told people that my money will be released soon from Fnb...but to my surprise I'm in debt now and it's January I had to ask my mom to help me with school fees and new school uniform for my 5 year old who just started grade R...FNB has no mercy...to this day I regret opening that account to save money in it. I wish I could turn back the time...my whole R19 000 and that R25 000 is sitting in my account and I'm buzzy starving with my family and someone who is hired by FNB is sleeping nicely getting their salary and just continuing with life... Opening an account with FNB is a great risk I tell you...today when I log in my app I see that they took R66 of the service app...meaning only FNB continues to benefit from all of this. This is really not fair and j can't seem to have peace about this all.