FNB IS USLESS

FNB. Gee wiz. Why are you going out of your way to provide me with a bad client experience month in and month out. This is complaint no 10.

Monday the 27th I was promised the loan account (for which I already posted a hello peter complaint will finally be closed and the R133 I accidentally transferred there will be repaid to my cheque account. It was never done!

17 January I purchased goods at Cash Crusaders in centurion and asked the cashier to put it over 36 months on my budget facility. She made a mistake and did not do this. Using the (useless) online chat facility on my FNB app I spoke to Yonela and asked her to change this account to 36 months insted of 3. I realized earlier she went and loaded another amount of R4199 on my budget facility using a transfer fro my straight. THIS IS NOT WHAT I ASKED HER TO DO!

I called in now to speak to one of my "helpful" bankers. She said she can reverse the incorrect transaction, but I must pay the interest levied against this amount. WHY? IT WAS NIT MY MISTAKE! All she needed to do was extend the 3 months on the transaction from cash crusaders to 36 months. NOT transfer R4199 from my straight to my budget.

Once again FNB is holding me hostage for their incompetence which I have to pay for. Sad thing is nothing will be done about this complaint.