FNB is uselyss when it comes to customer care

I was under sequastration for 5 years and rehabilitated since December 2018. In order to purchase a vehicle i need to build up my score again. I went to FNB to open a credit card which took 3 weeks to do. I app**** for a queque account as i hear that FNB gives good scoring. They refuse to assist. Apparently i am a risk as per compliance department and they do not assist people that used to be sequastrated. They give me a credit card but refuse to give me a queque account. I logged a complaint last week Tuesday with no feedback. Lady apparently didnt log the complaint. I logged one again on Friday 1 March. I was advised that someone will call me back within 24 to 48 hours. 5 working days later, still no feedback. I called twice to follow up and was advised that i will be called back. Lastly, Cathy or Cathryn was suppose to call back. I cant beleive that such a big company like FNB discriminates against me. Such poor service. By the way, the constantia kloof branch is also uselyss. My ref provided is **********