CW
Carike W

1 reviews | Active since Oct 2017

17 Nov 2018, 10:47

FNB IS USELESS, USELESS, USELESS, USELESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

After I have written my complaint; and received the below message, and did reply and mentioned that my complaint was in fact not resolved and NO FEEDBACK has been given,

YET - FNB close the complaint -feeling satisfied that they have dealt with it - BUT YET AGAIN, NO SERVICE OR FEEDBACK RECEIVED!!!! IN FACT I AM STILL WAITING FOR THE AGENT TO GIVE ME A CALL, WHOM WAS MEANT TO DO SO YESTERDAY AT 15:00, AS DISCUSSED!!!!!!!!!!!!!!!!!!!!????????????????????????? WHAT DID I EXPECT - IT IS AFTERALL FNB I AM DEALING WITH - NO CLIENTS' SERVICE!!!!!!!!

CAN SOMEONE COMPETENT PLEASE SORT THIS ****!!!!!!!!!!!!

AND WHOEVER RESPONDS TO THE COMPLAINTS ON HELLO PETER, INSTEAD OF JUST REPLYING THAT FEEDBACK HAS BEEN GIVEN - PERHAPS CHECK FIRST AND CONFIRM BEFORE BULL****TING AND SAID IT WAS GIVEN!!!!!!

Ref ********** NF Ref ********** NF

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Nov 2018, 11:06
Official
Good Day Carike
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***

Regards,
Client Experience Team
Email address: ***
Tel number: ***


CW
Carike W's update20 Nov 2018, 08:28
Reviewer Update
When can I expect a call?????????????????????????????????????????????????????????????????????????