FNB IS USELESS- THEY ARE COSTING MY R1000s OF RANDS!!!!!

I have been an FNB customer for 26 years. I am utterly disappointed with this total lack of customer service, and pure ineptitude. I have spent hours on the phone in the last 10 days, and over R1000 in making calls. In the mean time I am in dire straits as I cannot access my money! This is creating huge problems for myself and my family.

I am currently in the UK. Last week I locked myself out of my Banking App. I tried calling on Skype last week and did not get through at all. My husband managed to get me a reference email, which I responded to, and have heard nothing since.

Monday morning I got through to an agent who was most helpful in telling me what I needed to do- fill in a form, submit paperwork etc. He said it would take 48 hours. I was to stand by from Wednesday after the submission of the paperwork. I would receive a call by the Digital Banking team who would then ask me a few questions and activate my profile. I did this, and made sure that by Monday afternoon my paperwork was through in order to receive the call on Wednesday. I got a reference number which I submitted in my paperwork.

I waited all of Wednesday and received nothing. I called Thursday, Spoke to a few agents and was told that it was 3 days not 2. My case was escalated then by the call agent. I was told I should receive a call on Thursday- Received no such call.

This morning- Friday I called again. Apologies were made and it was escalated again. By midday I called again, was told the system was offline, and she would call me back. She did not. I tried calling this afternoon, only to run out of Skype airtime!

I do not know what FNB expect me to do- fly to SA to sport this out???? Will they pay for the flight??

Come on FNB. Do better. Follow through with your promises. Right now my life is being held hostage to this ineptitude.