FNB IS USELESS, STAFF IS *********** AND WORST BANK EVER

It has been more than 2 weeks to get a response from FNB!!! • FNB Ref ********** - AND MAY OTHER REFERENCE NUMBERS!! REFERENCE NUMBERS IS ALSO GIVEN, JUST TO TRANSFER ENQUIRY TO ANOTHER *********** STAFF MEMBER

Every time they do phone back, is to advise that they don't know and need to find out!!

FNB Connect is BULL****!!! Not everything is mentioned in the TERMS & CONDITIONS - which is false advertising and the staff is not fit and proper to assist with this product! I will now turn to the FSCA - if you even know what this means!!! ????

A simple thing such as; sending an sms to a "short provider's number, eg. 34567", cannot be done or sorted? I completely understand that these sms'e cannot be deducted from your sms bundle, however - I have added my OWN PAID AIRTIME - so why not!!!!!!!!???????????

Every time FNB does call back, they call me - if my husband has taken the FNB connect on his name, because he deals with all my stuff and sorts everything for me!!! I have entered his ID AND CONTACT NUMBER in all correspondence, but FNB staff cannot get this one simple request even right!!!!!!

I AM SO FED-UP WITH THE USELESS SERVICE RECEIVED FROM FNB!!!!!!!

CHANGE YOUR LOGO: "HOW CAN WE **** OUR CLIENTS OFF!!!!!!!"

THE STAFF IS ***********, DROP CALLS - IF THEY CANNOT ASSIST, RUDE AND CAN'T PERFORM THEIR JOB!!! FNB SHOULD PERHAPS START IN TRAINING THEIR STAFF!! HOWEVER, THE FSCA WILL BE HAPPY TE KNOW THIS, COULD BE A HUGE AFFECT ON THE BUSINESS.

SORT THIS MATTER AND GIVE ME FEEDBACK ONCE SORTED - DO NOT EVEN PHONE WITH MORE EXCUSES!!!!!!