DT
Danie T

1 reviews | Active since Aug 2012

30 Sept 2015, 16:21

FNB is useless- goodbye

I have been a loyal supporter of FNB for almost 8 years, long before the Steve and Werner hype. I must say that I used to get good service from FNB till resent. I have a credit score of 953 which I obtained from trans union, and still I cant obtain a overdraft facility from FNB. I dont even bank with ABSA and never even app**** for a account with ABSA, but ABSA called me and offer me a Cheque account, a credit card, a overdraft and ABSA will even move my personal loan and all inclusive for R135 per month. <br> <br> I pay a lot more for less at FNB and i am stuck with ridicules high intensest rates<br> <br> I logged a complaint at FNB, FNB should have called me back by 15h00 today. Its 16h30 and still no call. So it means my business do not mean anything for FNB.<br> <br> I guess i will move to ABSA<br> <br> SHAME on you FNB. you used to be better than this. I deserve better <br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Sept 2015, 16:48
Official
Hello DanieTerr,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)