FNB is Useless

I have tried to get in contact multiple times and requested call backs from my personal banker to no avail. You have not debited the credit card amount due this month and in turn sent me a message saying it is in arrears through a chat notification not even my indicated communication channel of choice.

I am done with you. I have instructed Investec to phone me and kick off the account migration process. I am closing everything I have with you. I pay you R500 every month in banking fees and have yet to see any value. For those reading this, a private banker at FNB means nothing, changing that to private consultants and then not reducing the price is even more ****************. Its a sorry excuse to charge you more and trying to contact them leads to endless security checks with no resolution. You private chat function is absolute garbage by the way.

If this is the service for private clients imagine what service the lower tier accounts receive in turn. Disgusting FNB. My account has been with you since I was 17, what a sorry way to close this off.