Fnb is useless

It is with great disappointment that one have to struggle so much just to get service and especially in your language of preference. On the 19th of July we submitted a Funeral Claim that was completed by Upington Fnb branch. The consultants completed the form and made a mistake with with the banking details. On the 20th they called and I could not answer. Called back the morning of the 21st and the consultant could not help my mother in Afrikaans and neither could she transfer my call to someone that could help in Afrikaans. Banking details were submitted again and not once did she inform that it has to be in my mother's name. No follow up call or sms or any form of communication to inform us that there is a delay with the policy paying out. Today I called again to follow-up and again we were told that banking details is outstanding. To top it off we are given a time line of 7 to 14 working days. How the hell is that acceptable? How does funeral claims take so long? How does a consultant not know how long it will take for accessors to work with a claim. They can't confirm if all documentation and information required is received but yet they expect you to confirm terms and conditions. The service we get is horrifying and the fact that customers can't be helped in their language of preference is absolutely ****. Fnb staff is working from home we know this, question is are they really working? We get treated like crazy and made to feel like we as customers that pays tirelessly on policies and bank fees do no matter. Fnb should change their slogan from how can we help you to how can we ***** you! You can be ashamed of the service you offer. Having us wait for 7 to 14 working days.....mxm