PN
Patricia N

1 reviews | Active since Oct 2019

30 May 2025, 10:33

FNB IS USELESS BANK DONT CARE ABOUT THEIR CLIENTS

FNB - Useless and Poor service (Debit order *****) FNB is promoting *****ulent activities. From 1st January 2025I have called and went to the branch to reverse a *****ulent debit order on my account and I have been send from post to post . *****ulent transaction on my account for the amount of R280 ********** REF NPLECOV R 280.00 I do not operate or authorize any debit orders to my savings account. IM STRUGGLING , MY MONEY IS GOING ON WASTE FOR THE DEBIT ORDER I DID NOT AUTHORISE FNB telling me debit cant be reversed they gave me the contact number doesn't exit too ive been calling this number *** everyday with no success . FNB bank IS FAILING ME ALL THE BANK CAN ASSIST WITH *****sters that block reversals on the *****ulent transactions? Hello Peter , please assist me with this , i spoke to very unprofessional call centre manager so called Shandre in January she promised to call me in 21 days she will investigate till today and th debit is ongoing , FNB does not care of their clients , THIS IS MY MONEY I WORKED HARD FOR...I want all money that was debited from 1st November 2024 till date, even this mornig debit went off, i want this debit debit to be cancelled immediately or i will close the FNB and go to another professional bank that accomades clients needs. IM so angry and fustrated

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Replies (1)
PN
Patricia N's update30 May 2025, 13:13
Reviewer Update
I’ve been a loyal FNB client for years, but my recent experience with FNB is extremely shocking, now that i have sent a complaintbto Hello Peter you seem to be care , i logged this call in Jan already ...you guys dont care cos this money is NOT coming out from your pockets R280 its a lot of money for me ...if i instruct the bank to reverse and cancel the debit order you should do , i want ALL my money that was debited to be transferred back to my account, i will close FNB account and take All my investments and go somewhere where i will be appreciated as a client ...this is shoking , I spoke to Shandre shes very unprofessional