FNB ***** is useless at recovering funds

I was the victim of ***** at the end of November 2024. I reported it on the 2nd of December to SAPS and after I got my case number opened a ***** case at FNB on the next day. I sent all the required documentation, and was told they would connect me with an investigating officer. I still have no investigating officer.

I called FNB ***** multiple times to get updates on my case and every time I call FNB they say they can only send another escalation to Nedbank (the *****ster's bank) which does nothing. They have no progress on my case after almost 3 months. I cannot believe how useless their ***** service is.

The "***** Analyst" "helping" me is virtually unreachable.. she doesn't respond to my emails and her phone is always off so I cannot contact her directly either.

FNB keeps saying they have had no response from Nedbank. I can't understand why a case which involves ******** activity is not a priority in resolving even after 3 months.

This service has been pathetic. I wouldn't recommend this bank to anyone. They will just ignore you when you need help.