FNB is useless.

I have been on hold for hours, I have tried secure chat, I have sent a complaint email, I have written a review on Hello Peter, however my problem has not been resolved yet. I get absolutely NO proper response other an automatically generated emails stating that my case will be investigated. All emails promise a response in 48 hours but weeks have now gone by with NO response. And posting on Hello Peter that I have been contacted privately is ******* if the only thing I get is an automatic response. All I want is my surname changes to my married surname....can it really take 2 months? I am seriously considering just closing my FNB account and opening a new account elsewhere using me new surname... would be that much easier. I am waiting for a UIF maternity claim to pay out which cannot happen if my surname is not updated. So I am without money and my children without food because FNB is USELESS.