FNB IS USELESS!!!

Multiple REF: *** / CRM:***/ ***Q/ REF:***/ REF:***/ *** After my last complaint FNB still has not sorted out my accounts. so now I am actually loosing money and they just do not care Covid account was increased without my knowledge!!! Revolving account shows no payments done so there are deductions from this account which causes me to run at a loss even though I have been paying this account by myself and then the Covid was supposed to have paid it as well but no payments are reflecting. So for how long should a client waste time and money to resolve these accounts with this Bank?? should I close my account and stop paying and hope for a Manager to make contact, every time I ask for a update then they come back and say it will take another 7 days......... I have been paying my Revolving facility myself and with you stating the Covid paid this account my revolving facility is in a minus because it shows it was not paid. Please go and have a look at my transactions and come back to me I have been asking since July to stop this account because I have been paying my Revolving loan myself, the revolving loan shows deductions because of unpaid debits which is not correct either.

Who gave authorization for this Account to go from R5920.47 to 12,679.81?

Also look at the Screen shot from the Revolving facility, there are more deductions the more I pay, what Deductions are these? You are mentioning 3 transactions, please go look again on the Covid account because these are not the only transactions reflecting My payments to the Revolving Facility by myself!!!!!!!!!!!!! so where is the proof that Covid paid this account and why is this account being deducted by no payment penalties?? 28 APRIL; R1000 payment done 12 MAY: R14000 payment done 30 JULY: R3000 payment done 27 AUGUST: R5000 payment done