Fnb is useless

<p>I signed up for a funeral policy at the beginning of the year. I also opened a new cheque account at fnb which the debit order for the policy was supposed to debit.</p> <p>I always kept funds available yet got messages saying there was insufficient funds. I then emailed fnb life and they said that it was not because of insufficient funds that my policy was not collecting but because fnb was rejecting the debit order from my cheque account.</p> <p> </p> <p>I asked that it be resolved as it was no fault of mine and both parties are fnb. No help was received.</p> <p> </p> <p>I then said collect from my standard bank account only to be told my policy is no longer and I must do a new policy application.</p> <p> </p> <p>How unfair is this? Seriously. So I basically wasted all this time.</p> <p> </p> <p>See some email trails below</p> <p>From : ********** />Subject : RE: Debit order - FNBREF# ********** 4<br />Sent Date : Tue Jun 06 15:58:07 SAST 2017<br />Please reinstate my policy. This was not my fault. FNB refused to collect. That was no fault of<br />mine. -------- Original message -------- From: ********** Date: 2017/06/06 15:45<br />(GMT+02:00) To: ********** Subject: RE: Debit order - FNBREF# ********** 4 Good<br />Day We refer to your recent request to change your banking details. We were unable to change<br />your banking details, as your policy lapsed on 03/04/2017. Please contact us on weekdays<br />between 08:00 and 17:00 and Saturdays between 08: 00 and 13:00 for further information.<br />ShareCall number ********** Email address ********** Kind regards FNB Life -----<br />Original Message----- From: ********** Sent: 02 June 2017 07:39 AM To:<br ********** Subject: RE: Debit order - FNBREF# ********** 4 Hi Please arrange for<br />debit order to debit my standard bank account since fnb can't sort out my new cheque account<br />and blocking debit orders ID number ********** 133088 -------- Original message -------- From:<br ********** Date: 2017/04/21 15:34 (GMT+02:00) To: ********** Subject: RE:<br />Debit order - FNBREF# ********** 4 Good day Please kindly provide us with your ID number or<br />policy number, so we can assist. Thank you Please contact us on weekdays between 08:00 and<br />17:00 and Saturdays between 08: 00 and 13:00 for further information. ShareCall number 087 736<br />7772 Email address ********** Kind regards FNB Life -----Original Message----- From:<br ********** Sent: 19 April 2017 09:21 PM To: ********** Subject: RE:<br />Debit order Please check with the relevant departments in fnb that the debit will go off this month. <br />I am tired of being told my fnb account is rejecting the debit order. To read FirstRand Bank's<br />Disclaimer for this email click on the following address or copy into your Internet browser:<br />https://www.fnb.co.za/about-fnb/legal-matters/email-disclaimer.html If you are unable to access<br />the Disclaimer, send a blank e-mail to ********** and we will send you a<br />copy of the Disclaimer. To read FirstRand Bank's Disclaimer for this email click on the following<br />address or copy into your Internet browser: https://www.fnb.co.za/about-fnb/legal-matters/email-<br />disclaimer.html If you are unable to access the Disclaimer, send a blank e-mail to<br ********** and we will send you a copy of the Disclaimer.</p>