FNB is useless

FNB is the most useless bank ever. I have a cheque account with them and opened a Share acount recently. After transferring shares into the account about two months ago the share acount magically disappeared fom my profile at the beginning of December. Trying to follow-up over the phone I was told by the Shares department my acount still exists but they don't know why it is no longer linked to my profile, I must speak to the Cheque department. After being transferred and explaining my situation, I first had to verify my bank card and once done and being transferred back to the same lady I was speaking to before she pretended like she's speaking to me for the first time. After I again explained the situation she put me on hold and came back saying I had no share account . At this stage I was furious because my account with shares is just missing and my bank can't tell me what they did with my shares. I gave her the share account number and she again put me on hold just to come back and say the account was closed because there was no activity on it. How the hell can that be if I have shares in the account, which the shares department confirmed just a few minutes earlier. She had a who cares attitude and it seemed like she did not want to assist me further so I asked to speak to a supervisor or someone who can help me with my situation. This was around 5 and she said I must again hold on. After half an hour I put the phone down...because obviously she was not getting back to me and probably went home. I did not get her name, but if the bank cares at all they can trace the call on the time stamp...the intitial call to the shares department was made at 16:27. So now I have wasted an hour of my money and time to try and get my money and my shares back which my bank has magically removed from my profile. Tomorrow I now need to again try and sort this out, wasting my time and money because FNB is to *********** to do their job. Hopefully tomorrow I will get someone who is actually capable and willing to do their job. Once I get my shares back I will definitely move my money and business to a bank that is competent to handle my affairs.