FNB is USELESS

One word - USELESS Trying to resolve what should be an uncomplicated matter whilst being overseas seems to be beyond FNB capabilities. I have tried. At least 12 international mobile calls, as many emails and conversations with the elusive 'R Jacobs'. No response. On my return to SA mid November I shall have to find a bank that is keen to assist it's clients. I'm done with FNB.