FNB is useless

I recently consolidated almost all my debt with FNB after years of terrible service and insane fees, but they still won't inform me of changes on my account or assist me after payment.

I paid slightly over 50000 to settle my loan, credit card and current account, and paid over the requested amount into my current account so I can transfer a balance to my final loan with them, but after 2 days of rude consultants who do not want to or do not know how to help, I finally get told I have to sit in one of their branches again because their is a hold on the account I put the extra money into, really FNB that's another 2700 I am trying to pay to you only to find out you blocked another account and can't sort it out over the phone