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Chantel B

1 reviews | Active since Sept 2017

11 Sept 2017, 22:08

FNB is useless

Is this how FNB treat its customers? Like really. Its been 2months since my account has been blocked and I have tried my best to inquire about this no one wants to help me. I have sent my inquiries to Jacob on Twitter. He promised to get back to me regarding this matter. I am beyond frustrated 2whole months with my money in my account which I can't use.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Sept 2017, 09:21
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

CB
Chantel B's update12 Sept 2017, 21:55
Reviewer Update
After waiting for the whole day for fnb to contact me regarding this matter. I received an email stating: "Good day Sir/Madam Thank you for your correspondence We have attempted to contact you but to no avail, with regards to the query you have sent Call FNB Enquiries " Which attempt are you guys reffering to? I didn't receive any missed calls on my phone. Secondly now I am the one who have to call , with which airtime? My account is frozen with my money in it for Godsake;!!! FOR TWO MONTHS
FNB (First National Bank)
FNB (First National Bank)'s reply13 Sept 2017, 12:39
Official

Good Day

Thank you for your posting,

Kindly be advised of the below call records made to you from this business unit.

Tue,12 Sep 2017 03:51 PM : Rh*** called left vm
Rk*** called left vm
Rq*** called left vm
Rl*** called left vm

This has been escalated again, contact will be made.

Apologies for the frustration caused.

Kind regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)