FNB is unqualified

I have never in my life went through 13 call agents and not one of them know anything, I,m never one to get mad or upset about little things, but as soon as you get deducted an R30 service fee for buying R300 pre-paid water, and still only get R200 worth and all FNB can say is "The fault is not by us, it is with the municipality" which I might add is now in arrears with R39... How in the world can you be in arrears when you buy and use prepaid Water/ Electricity. To some, this does not look like much, but if you look at it from a different angle you would realise that that R100 of water that was never sent to me is most peoples water and electricity bill a month.

I'm sorry for this message, but need to get this off my chest.