FNB is unprofessional, inconsiderate and ***********!!!

FNB has been in the game for too long to have a world class security system in place. My partner's account was cloned and leading it to being frozen/closed. When she went to enquire about it at an FNB branch, she was told by a consultant that her account will be sorted in 24hours. It came it went with no communication with her, instead she made a follow-up call only to be told that investigations are in place which will take 5 to 7 working days. Today (17/01/2023), it's day 10 and yet no communication to her about any findings into their investigations. This displays a sense of ignorance, inconsideration and incompetence. They dont care about the survival of their clients to meeting their daily needs. Schools have opened(today)while their kids go to school and ours stay at home. Where is the level of sympathy, consideration, professionalism and Ubuntu for other people and their children's needs and wellbeing in this trying time of the year??? This been one lousy bank that has given incompetence a real meaning. I have a business account with them, which I will be moving to a different bank for better services and respect. My family has to suffer from this situation just because people don't know how to do their jobs?! I hope many other banks could learn and from the ignorance of their competitors and excel on their mistakes.