FNB is unnecessarily tarnishing my name and my credit profile

Dear FNB,

I am writing to inform you that I am not happy with the way that the entity together with its employees are tarnishing my name and my credit profile. I had a credit card matter that I was still handling with the bank and Flyairlink. I have requested a meeting between myself, Itumeleng Matshoge (FNB) and the lady from airlink which FNB was supposed to set up to allow the lady from airlink to provide clarity in terms of what happened, however FNB ran away from that.

I then took it upon myself to initiate a conference call with the three of us, I managed to get hold online of the lady from airlink who is willing to assist the best way she can but Itumeleng gave me the incorrect number to ensure I fail to make the conference call possible.

To my surprise I started receiving annoying calls everyday from debt collectors calling for the same credit card account. I do not understand why FNB resorted to that before investigating the matter internally as well as involving all the stakeholders of the process.

I want FNB to know that should this situation favor me there will be serious consequences for tarnishing my name because of lazy and *********** employees who fail to follow the process and behave professionally while they execute their duties.

Your unhappy customer, Lutendo