FNB IS *********, NON RESPONSIVE AND ROGUE!

Item: FNB (First National Bank)
Rating: 1
Author: ELNA E

I app**** for debt review in May 2018. FNB received the necessary notifications and all related paperwork. 7 months after I have app****, they informed the debt counselor that my application was rejected in October. They want immediate payment for the arrears amount from May 2018, but the rejection only took place in October 2018.

I will never refer this company to anyone! They give you credit which is unafordable at the end of the day and when I personally contacted them to reduce my credit card limit, nothing happened. I almost got the feeling that they would want me to fall in arrears so that they could benefit at the end of the day.

WHAT DOES THE SO CALLED "RECORDED TELEPHONE CALLS" HELP AT THE END OF THE DAY if the consumer needs evidence. They only use that to their own advance.

Pathetic!!!

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

16 Nov 2018, 11:28

Good day Elna,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to FNB Debt Review Centre who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply16 Nov 2018, 11:28

Official