FNB is uncontactable

And once again - FNB is uncontactable! It does not matter what you do and what communication channels are made available by FNB, don’t be fooled – FNB does NOT want to talk to you, except when they are selling you something, then all lines and channels work 1000%! I am trying to get hold of the Smart device division. I tried the secure chat. Well as soon as I ask a question the link is terminated. In the 10th attempt of asking help I was given a number to call, and then it was terminated. I call this number and follow the ‘692 dialling steps’ to get to an operator. I explain my problem…then they ask me a security question and hang the phone up while answering the question. I call again – the same thing occurs over and over again. The year has just begun and FNB has made me tired already. Just once, can someone please answer the phone at FNB and stay online during the consultation process…pleazzzzzzzze?