FNB is treating me like a ********

I opened my FNB account with account number *** in September 2021 as I wanted my salary to be paid into this account and to receive funds from a small business I am conducting on the side to generate an extra income. Doing so was the worst thing I could have ever done because since then FNB has made my life a nightmare. On the 30th of September 2021 my account was blocked and I visited the bank to enquire why. I was told that someone called the bank to complain that a ********** payment was made into the account. The consultant who assisted me told me that he will phone and sort the problem out. The hold was uplifted and I was sold a simcard and funeral cover.

The very next day my account was blocked again and I was told that this same ********** complaint is the reason for the hold on my account. Shortly thereafter two other ********** complaints where made, one by the same person and one by someone who bought goods from me in a legitimate transaction we both agreed to.From the limited information I was given by the ***** department , this is what I deduced. I provided the ***** department with all the proof of the transactions as well as evidence of the goods exchanged in return for the money these said people paid.

One of the complaints where resolved by Mr Sibusiso Gumbi at the ***** department who was the only person who had the decency to email me.Everybody else did absolutely nothing. The excuse is that they are waiting for the complainant to say the money can be released then the hold will be lifted from my account. The Phantom L Graham and Zanele Mbele with the chameleon name that changes from Innocent to Zanele has never phoned me or even send an email as to what the status of the investigation is and I was told these people are investigating the complaints. I would like to further report that Zanele or Innocent Mbele, whatever the name is, from the ***** department who stated in her email to FNB Somerset Mall that I am satisfied with the feedback she gave me on the investigation **** through her neck as I never said that!! She never gave me any feedback!!!Further more I received a call on Sunday 3 October 2021 from a person with the name Innocent saying that she can not get hold of the complainant who flagged my account for ********** payment as the complainant is in church. This person called me on a Sunday when I was told the ***** department does not work on a Sunday. It is clear that FNB think they are dealing with a ******.

Every day I phone the ***** department for hours only for rude and disrespectful people at the ***** department to put the phone down in my ear or to pretend that they can not hear. I have not been able to buy food for my family as I can not access my salary, I can not pay my lodging and I can not even put fuel in my vehicle. My full savings and all the money I made in my side business is locked up in this account due to spiteful complaints made by these ********. I am a victim of payment ***** and the bank refuse to afford me the protection I deserve. I am horrified at the treatment I am getting at FNB. These people have despicable work ethic and they dont care about the lives they are destroying in the process. It seems the only person who works at the ***** department is Sibusiso Gumbi. Further more I am suffering damages as my business is not generating any income. My children are suffering as I am unable to provide in their needs and cater to medical and educational expenses. I have not seen or heard or even glimmered any evidence from any one about this so called ********** payments that were made to my account. I am just being told that the complainant said it is ********** and because the complainant said so it is so. I have provided multiple proof of payments and proof of the legitimacy of the transactions along with police affidavits to no avail, yet I have not even seen or heard or even gathered any evidence against me for this so called *****. I have a salary job and my salary is paid into that bank account. My salary is not ********** neither is any of the other money that is stuck in that bank account **********. You are keeping my bank account blocked for a disputed amount that you are not even able to prove the allegation because you do not know what you are doing. He who alleges must prove and I have provided all the proof to confirm that I concluded a legitimate contract with the people who paid money for goods that I delivered to them. These people who have alleged that they have been ****med have not provided any evidence to my knowledge as I am not aware of anything. I just want FNB to know that I am in the process of instituting legal proceedings against them.I also want you to know that if anything happen to my children as I am unable to pay for the specialized medical treatment both requires I will sue the **** out of you if their wellbeing is negatively impacted because you are playing with peoples lives.