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missnjomi M

1 reviews | Active since Feb 2017

31 Dec 2019, 08:40

FNB is trash!

FNB has got me all the way ****ed up! You guys dont get tired of throwing the consumer under the bus, EVER!

I've had a pending ***** case that I have gotten nowhere with. The lady assigned to my case - Nomthandazo Macayi - I have only ever spoken to twice since I opened my case in July of '18. I have to call the same generic *** ***** hotline to follow up and that agent has to transfers me to Nomthandazos line that NEVER goes through. She doesnt respond to her emails. I have to wait for HER to call me on the odd day she feels like doing her job. Even after the account holder has gone to Bank City to meet with her and we have come to a mutual solution and he has authorised for my money to be refunded, you dont even do that! She has consistently dragged her feet when it comes to resolving this! Im so sick of FNB!

But when it comes to FNB personal loans - I have told your agents time and time again that I am unemployed and thats why I am unable to make payment on my loan - you'll go as far as debiting from my SASSA grant that I use to support my son. You're so quick to take but wheres that speed and efficiency when it comes to helping your clients?

FNB is trash!

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missnjomi M's update14 Jan 2020, 14:27
Reviewer Update
After being promised a refund on both the amounts FNB deducted from my SASSA grant, only 1 debited amount was refunded back and I was told I'm not getting the money debited in November back and I need to make an arrangement to pay off my loan and that first debit is basically a contribution towards that. I have provided the debt collecting company with my retrenchment letter. I would not have qualified for a grant if I had a job so not only must I raise my son off of R420, I must allocate funds from that R420 to settle my loan with FNB. Failure to do so - from my experience with FNB - means that the bank will help themselves to the funds in my account.

My ***** case: despite the account I sent funds to still having money in it and the holder giving authorisation to have funds reversed back into my account, the ***** dept has said I will not be getting my money back because "that's not how we do things".

In conclusion, FNB is still a garbage bank!