FNB is trash

I am so disappointed and angry. I deposited money in the FNB ATM at 359 West Street Branch in Durban. My cash deposit was not successful due to their ATM that just went out of order. I was told to get into the bank and fill in a form to claim my deposit of R13 800. I did that and i was promised to get my money back in 48hrs. 48hrs has passed but i have not received my money. Now i have to take leave and go to the nearest FNB to make a follow up but i was not helped there as well because the person who helped me to fill in a form did not give me the reference number. Now i have to use my petrol and drive to the FNB where i made a claim. This is so fustrating me. My plans are ruined and i have to spend my petrol to fix their mistake