FNB is tiring

I've recently opened an account with FNB and in December I made a double payment to my wifi of which I wanted reversed, I filled out the debit authorization form and sent the proof and I was told the proof wasn't sufficient. I then sent another email of the statement from rain indicating the card of which it's paid from but still it not enough, FNB wants me to produce pop for an online purchase that must be in pdf form and I can't because it's an online purchase not a payment being made to a specific account and rain can't help me because I need to provide statement to rain from Fnb of which I can't because I can't view a statement because my account isn't old enough. The sad part is if this was money that was ****** I would have to provide proof it was ****** from the *****er because Fnb won't help you retrieve you own money even after you've provided proof. Oh and I've been shoved around 5 hundred times and I still get no help.