FNB is the worst bank to bank with

So once again I am back:

On the 28/10/2022 I received this mail from Natasha:

Dear Mr Haynes

We refer to your recent complaint regarding your FNB credit card account.

We have referred the complaint to the FNB Life to cancel the Policy on the closed credit card account.

They will advise once cancelled.

We would once again like to apologies for any inconvenience this may have caused. We have addressed the agent for not cancelling the policy when closing the account.

Kind Regards

Natasha Adolph Complaint Specialist FNB Retail, Retail Service Recovery

On the 04/11/2022 I send this mail:

So receiving this mail on the 28 Oct 2022, my FNB life is yet to be cancelled.

FNB :-) No premium received on 2022-10-31 for FNB Top-Up Debt Protection Plan CC00YM90. Plan will end on next missed premium. ***. Insurer FSR Life

So I will get a name of a bad payer because someone does not know how to do there job. The credit card was cancelled and yet the policy is still active. Whether or not the policy gets cancelled if another payment is missed, this will be against my name that I can’t pay my things on time and all because FNB does not know what they are doing.

Maybe I should go back to Hellopeter seems that’s the only way I get any responds from FNB.

This is ridiculous that one has to go through all this to get anything done with suppose to be the best bank.

Well I am sure to make sure that everyone in my family no longer bank with FNB, and in the process of changing banks and closing my accounts.

So soon I will be with a bank that considers the person and not the banks benefits.

PLEASE CANCEL THIS POLICY IMMEDIATELY IF I RECEIVE THIS MESSAGE AGAIN I WILL BE TAKING LEGAL ACTION!!!!

As I will not be getting a bad name due to someone else negligence!!!!

My credit card was closed in August 2022 if I am not mistaken.

This morning 04/12/2022 I receive another sms from FNB:

FNB :-) FNB Top-up Debt Protection Plan CC00YM90 premium of R152.55 wasn't received. Next debit will be on the 2022-12-31. Queries? ***. Insurer FSR Life

I have opened new accounts both personal and business account with another bank. I am in the process of moving everything and closing everything with FNB. I can not understand how a big bank Like FNB finds it difficult to get something as simple as cancelling a small policy and that the person who cancelled the credit card can’t put 1 and 1 together as to all products linked to the credit card should be cancelled. Months later and we still on the same place. And in the meantime I get a bad credit against me because I missed premium payments.