KM
Klement M
1 reviews | Active since Apr 2025
15 Jul 2025, 13:14
FNB is the Worst Bank is South-Africa (2025)
On July 13, 2025, FNB's virtual card system experienced significant issues. Online payments failed, yet funds were deducted from accounts. When I contacted FNB, they initially denied responsibility and directed me to the merchant. The merchant referred me back to FNB, who then admitted their error. However, instead of promptly reversing the transaction, FNB provided no timeline for refunding the money. My funds remain inaccessible, and I’m left fighting to recover them. Avoid FNB’s virtual cards until these issues are resolved.
Helpful (0)
Replies (2)0
Replies (2)KM
Klement M's updateReviewer Update
18 Jul 2025, 12:34Don't let these automated responses fool you into thinking the deal with complaints. I received a call from FNB a day after posting this complaint and the person on the otherside simply said I will get back to you in 24 hours with feedback on my matter. After 72 hours I phoned to follow up on the complaint as they are still holding our money hostage. I was told by the agent the ticket for the complaint was closed and marked as resolved.
I have received ZERO communication from their complaints department after the call, or any communication to date from FNB explaining the issue or what is being done to fix this situation.
I will be moving my personal and busines sportfolio to another bank! Well done FNB on forcing me to join your competition...
I have received ZERO communication from their complaints department after the call, or any communication to date from FNB explaining the issue or what is being done to fix this situation.
I will be moving my personal and busines sportfolio to another bank! Well done FNB on forcing me to join your competition...
KM
Klement M's update18 Jul 2025, 12:34
Reviewer Update
Don't let these automated responses fool you into thinking the deal with complaints. I received a call from FNB a day after posting this complaint and the person on the otherside simply said I will get back to you in 24 hours with feedback on my matter. After 72 hours I phoned to follow up on the complaint as they are still holding our money hostage. I was told by the agent the ticket for the complaint was closed and marked as resolved.
I have received ZERO communication from their complaints department after the call, or any communication to date from FNB explaining the issue or what is being done to fix this situation.
I will be moving my personal and busines sportfolio to another bank! Well done FNB on forcing me to join your competition...
I have received ZERO communication from their complaints department after the call, or any communication to date from FNB explaining the issue or what is being done to fix this situation.
I will be moving my personal and busines sportfolio to another bank! Well done FNB on forcing me to join your competition...
KM
Klement M's updateReviewer Update
21 Jul 2025, 12:26What a joke! Received a call from FNB earlier today to say the money they are holding hostage have been manually released and refunded back into my account. Logged into the bank only to find that this is absolutely not the case and my money is still stuck in pending. I guess they closed the ticket now for the second time without resolving the matter...
Keep it up FNB, we just cancelled our testament / executors service with FNB and will continue to move services hosted with you to other providers.
Keep it up FNB, we just cancelled our testament / executors service with FNB and will continue to move services hosted with you to other providers.
KM
Klement M's update21 Jul 2025, 12:26
Reviewer Update
What a joke! Received a call from FNB earlier today to say the money they are holding hostage have been manually released and refunded back into my account. Logged into the bank only to find that this is absolutely not the case and my money is still stuck in pending. I guess they closed the ticket now for the second time without resolving the matter...
Keep it up FNB, we just cancelled our testament / executors service with FNB and will continue to move services hosted with you to other providers.
Keep it up FNB, we just cancelled our testament / executors service with FNB and will continue to move services hosted with you to other providers.